Are you looking to build a career in the financial services sector? Ready to use your customer service, business, and administrative skills in a global business that is committed to moving money for better? Join Western Union as an Agent Database Administrator.
Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.
Better requires process, discipline and simplification
You’ll use your outstanding data skills to review Agent enrolment documents for completeness and accuracy according to the validation rules provided by the money service license holder. You’ll provide back office support to both Sales people on the field and other WU departments. You’ll ensure a timely and accurate system set up, submit and implement changes like consumer prices, and agent messaging. We’ll look to you to handle and resolve complex escalations from business partners and teammates, create Ad Hoc reports for business partners, senior management and/or other departments. You’ll participate in cross functional project teams as subject matter expert and support your team leader in managerial and administrative tasks.
Here are some skills, attributes, and qualifications you will have:
- University/College degree preferred
- Fluency in English and French (B2)
- Additional foreign language would be considered as an advantage
- Team Player
- Attention to details
- Ability to follow instructions, procedures and deadlines
- Problem-solving skills
- Customer centricity
- General IT literacy
- Knowledge of AS400, WUAMS, Sales Force and/or SharePoint databases
Join us, and let’s move money for better
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.
Annual base salary gross: 12,174 – 17,969 EUR
The base salary range represents the low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, and competencies. The salary is one component of Western Union’s total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!