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Collection Analyst with French (part-time)
Pfizer is the world's premier biopharmaceutical company taking new approaches to better health. We discover, develop, manufacture and deliver quality, safe and effective prescription medicines to treat and help prevent disease for people. At Pfizer, colleagues in more than 90 countries work every day to help people stay happier and healthier longer and to reduce the human and economic burden of disease worldwide. As we continue to develop healthcare products and expand our business globally, we are consistently looking for new talents.
POSITION SUMMARY
Colleagues in the GFS Shared Services Center (SSC) will be responsible for the timely delivery of standardized financial processes on behalf of Biopharmaceutical Finance and their business partners in the Emerging Markets. Colleagues in the center will perform certain Record-to-Report, Invoice-to-Pay, Travel & Expense, Order-to-Cash activities from a facility in Prague, Czech Republic. The GFS SSC - Prague Order-to-Cash Analyst will be responsible for the performance of activities such as cash application, business risk evaluation, credit management, bad debt analysis, write-off management, AR trade payments and month end reporting requirements for the market. Completion of these activities will ensure that GFS Leadership and other key stakeholders have access to timely, accurate, and complete Order –to-Cash information. Right now we are seeking French speaking candidates to join our newly established financial team at the position of Collections analyst
POSITION RESPONSIBILITIES
- Ensure cash application and manual A/R intervention conform with market / GFS policy
- Matching unidentified cash receipts to the correct invoice
- Ensure accurate data is applied to all transactions according to the defined procedures
- Research unidentified receipts using internal sources, written communication or phone inquiries to determine appropriate recording of receipts
- Effectively communicate to peers and management in regards to work tasks and deadlines
- Work with individual markets and other finance colleagues to resolve credit disputes
- Communicate with trade receivable customers concerning application of receipts
- Maintain receipt records, files and documentation
- Manage application of customer discounts (WHT)
- Assist various departments with questions regarding receipts
- Process deductions in accordance with relevant policies
- Provide support to reconciliations between US GAAP / IFRS
- Provide audit documentation as required
- Participate in all Order-to-Cash initiatives, management of certain of them
- Participate in transformation projects as needed, subject matter expert
- Provide various ad hoc reporting as required (e.g. unearned discount report)
- Maintain complete and accurate standard operating procedures and support control documentation requirements (SOX)
- Coaching of junior colleagues
At this position you will handle the following activities:
- Manage collection activities for French speaking market
- Resolve customer queries via phone and email
- Manage inbound and outbound calls
- Follow up timely on overdue payments
- Manage unapplied cash and request remittance advice where necessary
- Prepare and dispatch dunning letters/customer statements
- Ensure compliance and controls are adhered to and captured for Audit review
- Maintain and develop relationships with relevant markets and all major customers within those markets as appropriate
- Identify opportunities for continuous process improvement and innovative solutions and communicate these to the Team-Leader/Manager
- Bachelor’s Degree or equivalent in Accounting / Finance is preferred
- experience in accounting and/or cash application related (Customer Service, Collections, Credit management, Finance, etc.) preferred
- Experience with relationship management, administration, customer service and advanced error resolution methods preferred
- Working knowledge / experience of US GAAP and/or IFRS preferred
- Experience with financial shared services preferred
- Fluent French language skills required
- Strong interpersonal skills and ability to communicate with diverse groups and individuals
- Demonstrated ability to work on own initiative
- Strong verbal and written communication skills
- Proficiency in PC skills (MS Excel, Word, PowerPoint) required
- SAP / ERP system experience in an advantage
- Business English language skills (written and verbal), required
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