job
Espagne, Algorta,Basque country,SpainEspagne, Algorta,Basque country,Spain

ASICS

Date de publication 22.10.2020

L'emploi a expiré !

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Consumer Experience Associate - French Speaking

At ASICS we are continually on the lookout for talent like YOU to be part of our EMEA Consumer Experience team located in sunny Barcelona (Spain) . If you want to be part of an international, people-oriented and energetic team, keep reading...  And apply now!  We want to meet up with spirited talent that speaks native French.  MISSION: Ensure that ASICS consumers get the best experience possible when contacting our EMEA Consumer Experience Contact Hub. YOUR ROLE:
  • Deliver a best in class consumer experience attending consumers in all sort of questions about our products or services through the different existing contact points (i.e.: phone, email, Twitter, Facebook...)
  • Contribute and support the implementation of the Global Consumer Experience Strategy into the Local market.
  • Data entry and maintenance of data related to the consumers into the ticketing system & CRM Platform.
  • Manage Cases and E-commerce questions using the software tools provided.
  • Review the information that ASICS delivers to the consumers at local level in all possible sources (web, newsletters, Twitter, Facebook posts, events...)
YOUR PROFILE:
  • Enjoy taking care and helping people.
  • Native French. We value an additional European language on top of fluency in English.
  • 1-2 years in a similar position.
  • Valuable knowledge in social networks (Twitter & Facebook mainly)
  • Persuasive and good communicator.
  • Ability to work both individual and teamwork.
  • Attentive, empathic, flexible and proactive.
  • Eager to learn.
  • Practices sports.
  • Studies: Higher education, Bachelor Degree or Degree in Sports science and physical activity or Business Administration.
  WHAT ASICS OFFERS YOU:
  • Temporary contract joining a brand new department in one of the business areas with more development and investment: Consumer Experience.
  • Joining an international company that is a premium True Sports Performance brand, leading the most important sports categories in main markets across the world.
  • Working in a brand new ASICS facility with best working tools and environment possible.
  • Salary package that includes Health Care insurance, Ticket Restaurant, Pension Plan (starting from the 2nd year) and also exclusive services as Gym and guided sports activities.
  • Great employee discount for any ASICS gear.

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