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Arvato SCM Solutions

Date de publication 06.02.2018

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Customer Care Administrator (m/f) - German / French

You are looking for a dynamic Job that fits your hands-on-mentality? Then, we have the perfect Job for you! With us, you can be the carer and consultant that you are and the contributer of happiness to our clients. We, the Arvato SCM Solution Group, are looking for several Customer Service Administrators (m/f) to support our international team at one of our major sites in Dorsten. Are you interested in a workplace in which the best of fashion, innovative e-commerce, and a sustained global player are combined? Look no further, pitch in and become part of a dynamic, motivated, and open-minded team! Your Challenge
  • Ensuring enquiries by our online clients are dealt with in a professional, competent, and attentive manner
  • Providing excellent customer Service via phone, email, chat, and Social Media contact
  • Guiding the client through the whole backup online ordering process
  • Preparing more specific enquiries and passing them on to respective departments
Your Profile
  • Fluent in written and spoken German and French. Proficiency in additional languages are appreciated.
  • Willing to contribute to your client's happiness and contentment, ability to work as part of a team, and enthusiasm about e-commerce
  • Skilled in MS Office
  • Flexibility for deployment within our shift system
About us We move! On behalf of our customers, Arvato SCM Solutions moves goods, knowledge and products by the millions every day – both physically and virtually. To us, supply chain management means getting to know our customers’ needs and providing individualized solutions to satisfy them. As an innovative, internationally active supply chain and e-commerce service provider, we make it our business to apply state-of-the-art technologies and create real win-win situations. More than 14,000 employees in our Solution Group pursue this goal with dedication and enthusiasm around the world. The Group is divided into six business units, each focusing on a clearly-defined sector: each of our partners can work with an industry specialist. Experience the agility of a start-up and the sustained activity of a global player in each unit and let yourself be carried along by the general sense of excitement. Arvato SCM Solutions is a wholly owned subsidiary of Bertelsmann SE & Co. KGaA. You are interested in working for a decidedly growth-oriented enterprise with all the advantages of an established international media company and you want to participate in shaping our business. In exchange, we expect an informative and complete application from you, including salary requirements and the earliest possible starting date. In your application, please refer to the identification number AvE 10. We are looking Forward to applicants who contribute to our company's diversity.

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