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Customer Care Representative (French and English)

Customer Care Representative (French and English)
AT&T
mardi 5 mai
Brno, Tchéquie
22 a postulé

As a Customer Care Representative, you’ll be the voice of AT&T for the millions of customers using our U-verse and DirecTV services – a premiere bundle of advanced TV services, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience on everything from general billing and service inquiries to troubleshooting and scheduling repairs. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.

What’s in it for you?

As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.

Qualifications

To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 21/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus, but is not essential.

Key Responsibilities:

  • Respond to customer phone calls as the ‘first line’ of support for AT&T
    Ensure a positive experience by providing the right customer solution
  • Handle a range of issues related to AT&T products & services


Key competencies and skills:

  • Advanced spoken English: B2-C1 level
  • Advanced spoken French language: B2-C1 level
  • Logical mind-set and a passion for problem solving
  • Able to work in a 21/7 shift environment.
  • Basic knowledge of communication technology, e.g. internet, tv, phone
  • Good organization skills and attention to detail
  • The right attitude and work ethic for a fast paced team environment


Essential information:

  • Contract type: Unlimited
  • Working hours: Mon-Sun, 8-hour shifts, covering 11AM to 8AM (focus on afternoons, evenings and night shifts), plus weekends
  • Salary: From 27,550 CZK brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.Additional compensation may be paid for shift working.
  • Expected start date: May / June / July / August 2020

Czech Republic Covid-19 Travel Restrictions: We welcome applications from residents and non-residents of the Czech Republic. Please be aware that because of current travel restrictions and embassy-consulate closures the hiring process is taking much longer.

 

Please upload your CV in English language !!!

Informations sur le poste

Site de l'entreprise: https://www.att.com/

Brno, Tchéquie

Coût de la vie

Bröd
Pain 0.3 Eur
Un cappuccino 2 Eur
Billet de cinéma 6 Eur
Abonnement mensuel dans un centre de conditionnement physique 33 Eur
Coût mensuel du transport en commun 23 Eur
5 km d'une course en taxi 6 Eur
Petit appartement 475 Eur
Appartement à la taille wayenne 616 Eur
Grand appartement 757 Eur

Note

9/10 Sécurité
8/10 Logement
8/10 Santé
8/10 Tolérance

Climat et qualité de l'environnement

65 / 100 Espaces verts et parcs
55 / 100 Qualité de l'air
70 / 100 Gestion des déchets
72.5 / 100 Qualité de l'eau potable
60 / 100 Propreté

Données Corona nationales

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