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Customer Experience Specialist - Native level of French

Customer Experience Specialist - Native level of French
CPM International
mercredi 8 mai
Barcelone, Espagne
61 a postulé

We are an award-winning international agency specialising in contact centre and digital marketing solutions with a proven track record of increasing sales and brand awareness for our clients by using insight to create influence and drive results.

CPM is in the business of people. It is the essence of what we do - our DNA - delivering our clients' brands to their customers through our people with customer care teams trained specifically.
Putting customer care at the heart of everything that we do ensures that we deliver Exceptional Customer Experiences to delight our customers and exceed their expectations.

We are looking for French speaking Customer Experience Specialists with a passion for travel, adventure, languages and an enthusiasm for customer service. In addition, you will possess excellent communication and negotiating skills and will have the ability to build rapport with clients. You will be an excellent team player able to work within a friendly environment.


Your role:

  • Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations
  • Identify and troubleshoot the issues accordingly using available resources
  • Logging and follow up of Customer Information
  • Responding to enquiries and handling client escalations by telephone and email
  • Having a full understanding of company processes and maintaining contractual obligations


Our offer:

  • Gross salary 16.500 Euros per annum
  • Extensive training and languages lessons (English/Spanish);
  • Excellent and multilingual and fun work environment;
  • Good prospects career;
  • Convenient office location in the center of Barcelona;
  • 24 holidays per year on full time bases;
  • Travel vouchers


CPM International does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.


Barcelone, Espagne

Coût de la vie

Bröd
Pain 0.6 Eur
Un cappuccino 2 Eur
Billet de cinéma 10 Eur
Abonnement mensuel dans un centre de conditionnement physique 48 Eur
Coût mensuel du transport en commun 55 Eur
5 km d'une course en taxi 9 Eur
Petit appartement 862 Eur
Appartement à la taille wayenne 1 056 Eur
Grand appartement 1 320 Eur

Note

9/10 Loisirs et Culture
8/10 Santé
8/10 Démarrage
7/10 Tolérance

Climat et qualité de l'environnement

263
Nombre moyen de jours ensoleillés par an
102
Nombre moyen de jours de pluie par an
50 / 100 Espaces verts et parcs
37.5 / 100 Qualité de l'air
70 / 100 Gestion des déchets
45 / 100 Qualité de l'eau potable
55 / 100 Propreté

Circulation

Moyen de transport pour se rendre au travail ou à l'école
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