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Customer Retention Manager, French speaking

Customer Retention Manager, French speaking
mardi 11 août
Amsterdam, Pays-Bas
9 a postulé

Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, every Atlassian will have the choice to work from an office or from home.

Are you passionate about turning customers into loyal fans? Would you like the opportunity to work in a company that’s experiencing fast growth and helps fuel its success by expanding customers within their current product portfolio? If yes, then read on!

We are looking for a motivated, customer-centric individual to join our Loyalty Advocates team. This opportunity is perfect for someone with an unmatched passion for building customer loyalty. If you have experience engaging customers in conversations about product offerings, if you can thoughtfully establish rapport by phone and email, if you are analytical and results-driven – we want to talk to you! Our mission is to maximize customer retention rates and promote product expansion through proactive outreach to a broad spectrum of customers around the globe. You’ll be responsible for tracking sales activities and customer data within our internal systems (Salesforce). You’ll be expected to maintain a deep understanding of product updates and new offerings and have the ability to articulate those improvements to increase customer awareness, as well as the ability to identify and drive cross-sell and up-sell opportunities.

You will join our amazing Field Operations team, and be able to collaborate with other teams all over the world, including Austin, San Francisco, Amsterdam, Manila, and Sydney.

On your first day, we’ll expect you to have:

  • Experience with inside sales, software renewals, customer success or other relevant business areas
  • Empathy for the customer experience across a wide variety of countries and cultures
  • Demonstrated experience driving value for customers across multiple product offerings
  • Ability to understand technology and clearly articulate a value proposition to customers
  • Ability to be decisive and prioritize among competing opportunities
  • Ability to be a team player and meet customer needs at scale
  • Excellent English and French, written and spoken

It’s great, but not required, if you have:

  • Any other main European language skills
  • Experience with Salesforce or other CRM tools
  • Experience working across multiple geographic locations
  • Experience operating in a targeted outreach model
  • Experience working in a channel sales model

More about our Team

We are a global team of hard-working, passionate, and cheerful Advocates located across the United States, the Netherlands and the Philippines. We run our organization like a well-oiled and agile team. We’re customer-focused individuals who strive to continuously improve the customer retention rate by influencing, overcoming objections, and articulating value propositions to thousands of customers. We aim at bringing the best experience to our customers while continually improving strategy and efficiency. Our ultimate goal is to unleash the potential in every team.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.


Informations sur le poste

Site de l'entreprise: https://www.atlassian.com/

Amsterdam, Pays-Bas

Coût de la vie

Pain 1 Eur
Un cappuccino 3 Eur
Billet de cinéma 13 Eur
Abonnement mensuel dans un centre de conditionnement physique 43 Eur
Coût mensuel du transport en commun 88 Eur
5 km d'une course en taxi 13 Eur
Petit appartement 1 408 Eur
Appartement à la taille wayenne 1 760 Eur
Grand appartement 2 112 Eur


9/10 Loisirs et Culture
9/10 Liberté d’entreprise
9/10 Sécurité
8/10 Tolérance

Climat et qualité de l'environnement

77.5 / 100 Espaces verts et parcs
70 / 100 Qualité de l'air
70 / 100 Gestion des déchets
90 / 100 Qualité de l'eau potable
65 / 100 Propreté

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