For a market leader in the retail sector we are looking for a French speaking Customer Service Agent in Amsterdam. In this position you will be the front line spokesperson for all customer oriented questions.
Are you service oriented, eager to learn, and do you like to solve problems? And do you feel comfortable interacting with French speaking customers? Then you are the Customer Service Agent we are looking for!
As a Customer Service Agent you are the first point of contact for customers who make use of the retailer's products and services.
- You kindly answer customer questions by phone, email, or chat;
- You analyse the customer's question and offer a suitable solution;
- You process customer's requests (requests for information, complaints, …);
- You ensure great customer service;
- You detect points of improvement and share them with your supervisor.
Who are you?
- You are fluent in both English and French;
- You have experience in a similar position;
- You are analytical and stress resistant;
- You have strong communication skills;
- You are able to work in Amsterdam.
- A competitive salary between € - € (on a full-time basis);
- Pension plan;
- Travel allowance;
- Access to the Walters People Academy;
- 21 vacation days.
Is this job position a perfect fit for you? Do not hesitate and apply with us today!