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French Customer Service Advisor

French Customer Service Advisor
Webhelp Greece
lundi 27 juillet
Athènes, Grèce
22 a postulé

Webhelp is a global business process outsourcer (BPO), specializing in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.

From 35 countries with a 50,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage.

We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.

Role Overview:

A customer care advisor, will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities:

  • Management of incoming contacts (Calls, Emails etc.)
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call handling quotas
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies


Requirements:

  • Proven customer support experience or experience as a client service representative
  • Native / near native in French language and good command of English
  • Good MS Office skills and generic computer knowledge
  • Strong phone contact handling skills and active listening as well as good written skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to work in a team
  • Reliability and flexibility


The Company offers:

  • Competitive remuneration package
  • Opportunities for international Career through WEBHELP International Mobility program
  • A challenging working environment


Why Should you apply:

Our clients are seeking teams of bright and diverse individuals to work in a brand-new contact center which offers a wide range of support to users throughout the World. Teams are fully multilingual, and you will work within a truly international organization and team. Do you want to build a career within a new multinational fast-growing company in Greece? Are you interested in working for an innovative, technology driven company? If you say yes to these two questions, then we are waiting your application!

Non-Discrimination:

WEBHELP see diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.

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Informations sur le poste

Site de l'entreprise: http://www.webhelp.com/

Athènes, Grèce

Coût de la vie

Bröd
Pain 0.6 Eur
Un cappuccino 3 Eur
Billet de cinéma 8 Eur
Abonnement mensuel dans un centre de conditionnement physique 37 Eur
Coût mensuel du transport en commun 35 Eur
5 km d'une course en taxi 7 Eur
Petit appartement 378 Eur
Appartement à la taille wayenne 493 Eur
Grand appartement 607 Eur

Note

9/10 Logement
8/10 Loisirs et Culture
7/10 Santé
7/10 Sécurité

Climat et qualité de l'environnement

266.7
Nombre moyen de jours ensoleillés par an
98.3
Nombre moyen de jours de pluie par an
45 / 100 Qualité de l'air
35 / 100 Gestion des déchets
82.5 / 100 Qualité de l'eau potable
32.5 / 100 Propreté

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