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Why work for Concentrix?
We provide a clear path to career development at Concentrix and offer support, advice and coaching every step of the way.RESPONSIBILITIES:
- High level of professionalism and customer service skills
- Responsible for resolving customer queries via email and telephone.
- Maintain and promote a positive attitude whilst meeting productivity goals.
- Maintain high confidentiality at all times.
ESSENTIAL REQUIREMENTS:
- Fluency in written and spoken English & French
- Customer Focus - 6 to 12 months’ excellent customer service experience
- Specialist Expertise - Proficiency with MS Office, internet, and strong working knowledge of PC based internet and software applications. The ability to learn and adapt to new software
- Responsibility for Results - Ability to work in a customer focused environment with set targets on handling times and customer satisfaction that must be achieved daily, as well as experience in communication with external customers (email & phone)
- Working with others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale Proven problem solving skills and experience in delivering practical solutions.
- Effective Communication - Conveys information concisely and effectively. Excellent communication skills both verbal and written.
- Problem Solving - Demonstrated initiative and a well-developed sense of urgency and follow through.
- Planning & Organising - Ability to multitask, plan and organize.
Terms and Conditions
HOURS OF WORK: 40 Hours per week on a rotational shift pattern Monday to Sunday – 24 hours Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post. Flexibility is important. You may be required to or undertake other duties, within your competence and within reason, to meet fluctuations or priorities in work demands. SALARY: TBC BENEFITS:- Concentrix provides a bright, modern and exciting place to work with excellent staff facilities
- Eye Care Provision
- Cycle to Work Scheme
- Childcare Vouchers
- Annual Reward & Recognition Ceremony
- Free cakes and fruit on a Friday
- Pension Scheme
- Team and Concentrix events
- 28 days holiday (including stat days)
- Reimbursement of travel costs (up to £250)
- Accommodation provided on arrival in Belfast
- Relocation class on first day at Concentrix
- Ongoing relocation support
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