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Junior HRConnect Consultant – Customer Experience – French speaker

Junior HRConnect Consultant – Customer Experience – French speaker
ZELTIQ Aesthetics, Inc.
mercredi 3 mars
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About AbbVie
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

HRConnect  is the name for AbbVie centric HR and Payroll support and services focused on providing excellence customer experience as a primary principle. Service centers based in Tokyo, Singapore, Krakow & Lake County are dedicated to support AbbVie Employees and Managers in their administrative and operational needs.

We are looking for motivated and engaged individuals interested in developing their career in Customer Service and HR areas:

Junior HRConnect Consultant - Customer Experience – French speaker is responsible for supporting AbbVie employees and managers in processing and answering routine HR queries.

This role opens tickets / cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.

Key responsibilities:

  • Answers general questions via phone, chat or email and redirects misplaced enquiries
  • Leverages procedures, policy manuals, knowledge databases, other reference materials to answer employee and manager inquiries and resolve HR transactions
  • Guides Employee to case resolution
  • Guides Employee and Manager Self-Service transactions
  • Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
  • Inputs data into Workday to transact on customer requests
  • Escalates Employee and Manager inquiries to Functional Specialists when specific, in-depth functional knowledge is required
  • Documents all employee inquiries, issues, and transactions in case management tools as required
  • Participates in continuous improvement workshops and projects as required

  • Qualifications
  • Bachelor degree with a concentration in HR preferred
  • 1-3 years of customer service / call center experience required 
  • Strong written and oral communication skills, in English (min. C1)
  • Very good knowledge of French  (min. C1 level) required
  • Strong customer service and interpersonal skills
  • Familiar with HR service and processes as well as HRIS tools and systems
  • Able to navigate computerized data entry systems and other relevant applications
  • Able to follow standard procedures and processes

  • Travel
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    Equal Employment Opportunity
    At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.
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