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Junior HRConnect Consultant – Customer Experience – French

Junior HRConnect Consultant – Customer Experience – French
AbbVie
samedi 25 avril
Cracovie, Pologne
9 a postulé

HRConnect is the name for AbbVie centric HR and Payroll support and services focused on providing excellence customer experience as a primary principle. Service centers based in Tokyo, Singapore, Krakow & Lake County are dedicated to support AbbVie Employees and Managers in their administrative and operational needs.

Junior HRConnect Consultant is responsible for supporting AbbVie employees and managers in processing and answering routine HR queries.

This role opens tickets / cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.

  • Answers general questions via phone, chat or email and redirects misplaced enquiries
  • Leverages procedures, policy manuals, knowledge databases, other reference materials to answer employee and manager inquiries and resolve HR transactions
  • Guides Employee to case resolution
  • Guides Employee and Manager Self-Service transactions
  • Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
  • Inputs data into Workday to transact on customer requests
  • Escalates Employee and Manager inquiries to Functional Specialists when specific, in-depth functional knowledge is required
  • Documents all employee inquiries, issues, and transactions in case management tools as required
  • Participates in continuous improvement workshops and projects as required


Qualifications

  • Bachelor degree with a concentration in HR preferred
  • 1-3 years of customer service / call center experience required
  • Strong written and oral communication skills, in English
  • Very good knowledge of French (min. C1 level) required
  • Strong customer service and interpersonal skills
  • Familiar with HR service and processes as well as HRIS tools and systems
  • Able to navigate computerized data entry systems and other relevant applications
  • Able to follow standard procedures and processes
  • Ability to handle confidential and sensitive information


Equal Employment Opportunity Employer

At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients.  As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic

Informations sur le poste

Site de l'entreprise: https://www.abbvie.com/

Cracovie, Pologne

Coût de la vie

Bröd
Pain 0.3 Eur
Un cappuccino 2 Eur
Billet de cinéma 6 Eur
Abonnement mensuel dans un centre de conditionnement physique 31 Eur
Coût mensuel du transport en commun 25 Eur
5 km d'une course en taxi 4 Eur
Petit appartement 475 Eur
Appartement à la taille wayenne 616 Eur
Grand appartement 757 Eur

Note

9/10 Sécurité
9/10 Coût de la vie
8/10 Logement
8/10 Loisirs et Culture

Climat et qualité de l'environnement

217
Nombre moyen de jours ensoleillés par an
148
Nombre moyen de jours de pluie par an
47.5 / 100 Espaces verts et parcs
60 / 100 Gestion des déchets
65 / 100 Qualité de l'eau potable
55 / 100 Propreté

Données Corona nationales

Circulation

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