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Lodging Partner Associate I (French Speaking)

Lodging Partner Associate I (French Speaking)
Expedia Group
mercredi 20 novembre
Prague, République tchèque
22 a postulé

Expedia Group is currently looking for motivated individuals, with a bias to action, and who have an obsession for customer satisfaction to join our Market Operations contact centre team. In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers.

You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.

What you'll do

  • Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour
  • Respond to inquiries or requests in inventory management, data entry and training
  • Call partners to resolve current and future issues (questions, changes, etc.)
  • Providing supplier self-service support and maintenance.
  • Flexibly adhering to defined procedures, standards and performance expectations.


Who you are

  • Proficiency in English and French language skills
  • Diploma, University Degree; or equivalent
  • Experience in customer service oriented industry.
  • Hotel/Travel -industry experience will be a plus.
  • Fluency with internet, computer usage and web-based application skills
  • Experience with Microsoft Office products and various call center support programs.


Relentlessly Strive for Better

  • Solutions mindset and a real passion for the partner and the traveler experience.
  • Ability to handle situations effectively; to set expectations and deliver information in a positive way.


Have a Bias to Action

  • An individual who will take ownership of problem resolution.
  • Excellent time-management and prioritisation skills.


Be Open and Honest

  • Listens carefully and attentively to others’ opinions and ideas
  • Listens to others’ perspectives and clarifies meaning before responding.


Be Data Driven and Business Judgement Led

  • Keen eye for detail and high level of accuracy.
  • Exercise good judgment in decision-making


Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Diversity statement

Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

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Informations sur le poste

Site de l'entreprise: https://lifeatexpedia.com/

Prague, Tchéquie

Coût de la vie

Bröd
Pain 0.3 Eur
Un cappuccino 2 Eur
Billet de cinéma 7 Eur
Abonnement mensuel dans un centre de conditionnement physique 40 Eur
Coût mensuel du transport en commun 23 Eur
5 km d'une course en taxi 5 Eur
Petit appartement 651 Eur
Appartement à la taille wayenne 827 Eur
Grand appartement 968 Eur

Note

9/10 Sécurité
8/10 Loisirs et Culture
8/10 Tolérance
8/10 Coût de la vie

Climat et qualité de l'environnement

77.5 / 100 Espaces verts et parcs
62.5 / 100 Qualité de l'air
75 / 100 Gestion des déchets
87.5 / 100 Qualité de l'eau potable
67.5 / 100 Propreté

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