L'emploi a expiré !
Plus d'emplois en Irlande
IrlandeAccount Executive (French)
- Irlande, Dublin
Relationship Manager, Mid-Market (French-Speaking)
- Irlande, Dublin
Digital Azure Acquire Solution Specialist - French speaker
Technical/Customer Service - French speaking
Every day, people do amazing things at Apple. What will you do? Here’s your opportunity to do meaningful work by providing world class support for the products that have made Apple an iconic technology company. Come join our team – we’ll train you to resolve technical issues while keeping a focus on the customer. So when customers call in with questions, you won’t just provide answers— you’ll provide an experience. Become a Technical Support Advisor and begin an exciting new career at Apple.
As an Apple Technical Advisor, you’ll be providing technical support and customer service to consumer customers on a wide range of our Apple products. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting and support. We’ll rely on you to listen to our customers and use your technical expertise, creativity and passion to meet their needs — and remind them that behind our great products are amazing people.
Key Qualifications
- Be fluent in English AND French
- Be a confident and enthusiastic communicator
- Have strong organisational and administrative skills
- Be a self-starter who is motivated and innovative
- Have a high stress tolerance
- An appreciation of the IT environment, preferably with Apple products
- A high level of computer literacy
- Experience of working in a pressurised, target-driven environment
- A strong “hands-on” background in a similar environment
- Enjoys troubleshooting technology
Description
- To provide basic to moderately complex support to Apple customers on Apple products Logging of calls from customers onto an Apple database and following escalation procedures to resolve problems or issues
- To provide and maintain strong, professional relationships with all of Apple’s customers and show empathy for the customer at all times
- At all times, the Advisor will demonstrate a high level of customer service when helping a customer and if necessary, escalate “hot” issues to a more experienced Advisor
- To make themselves available to receive calls for a minimum of 80% of their on-line time
- To provide feedback on a daily basis to the team leader on new issues or call drivers that they have discovered
- Wow our customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to conclusion
- To educate customers on support options and the steps being taken to resolve their issue
- Communicate pro-actively and positively with team members, customers, and other partners - remember, you represent the Apple brand.
8 raisons principales pour lesquelles vous n'avez pas obtenu le poste
Votre candidature n’a pas été retenue après un entretien ? C’est une partie inévitable de la recherche d'emploi. Ce n'est jamais une expérience agréable, et vous pouvez...
8 conseils pour surmonter le mal du pays lorsque vous avez déménagé à l'étranger
Vivre à l’étranger est un excellent moyen de vivre de nouvelles aventures et de créer de nouvelles opportunités sur les plans professionnel et social. Se retrouver...
10 merveilleuses astuces pour vous faire des amis à l'étranger en tant qu'introverti
Il faut bien le reconnaître, déménager à l'étranger, où tout est nouveau, peut sembler être un véritable casse-tête. Vous êtes confronté à la complexité d'une nouvelle ville, d'un nouvel environnement de travail, à des habitudes alimentaires particulières, à une langue différente et, cerise sur le gâteau, à la tâche ardue de vous faire de nouveaux amis. Ajoutez à cela une pointe de timidité naturelle et d'introversion, et ce nouveau pays peut vous paraître quelque peu accablant.
Trouvez votre appartement en Irlande
Pièces partagées
Dublin, Ireland
Disponible de Sep 04, 2024Room for rent in 5-bedroom house in Portobello, Dublin
€1,300
Mois
120Jours
Mon séjour
Chambres:5
Surface du bien:172m2
Salle de bains:3
Pièces partagées
Dublin, IrelandDisponible de Nov 01, 2025Room in shared apartment in Lucan
€1,000
Mois
30Jours
Mon séjour
Chambres:4
Surface du bien:80m2
Salle de bains:3
Résidences étudiantes
Dublin, IrelandDisponible de Jun 07, 2027Room for rent in a Coliving in Grangegorman, Dublin
€1,500
Mois
30Jours
Mon séjour
Chambres:20