Expedia Group is currently looking for motivated individuals, with a bias to action, and who have an obsession for customer satisfaction to join our Market Operations contact centre team.
In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers.
You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.
Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.
What you'll do
- Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour
- Respond to inquiries or requests in inventory management, data entry and training
- Call partners to resolve current and future issues (questions, changes, etc.)
- Providing supplier self-service support and maintenance.
- Flexibly adhering to defined procedures, standards and performance expectations.
Who you are
- Proficiency in English and French language skills
- Diploma, University Degree; or equivalent
- Experience in customer service oriented industry.
- Hotel/Travel -industry experience will be a plus.
- Fluency with internet, computer usage and web-based application skills
- Experience with Microsoft Office products and various call center support programs.
- Relentlessly Strive for Better
- Solutions mindset and a real passion for the partner and the traveler experience.
- Ability to handle situations effectively; to set expectations and deliver information in a positive way.
- Have a Bias to Action
- An individual who will take ownership of problem resolution.
- Excellent time-management and prioritisation skills.
- Be Open and Honest
- Listens carefully and attentively to others’ opinions and ideas
- Listens to others’ perspectives and clarifies meaning before responding.
- Be Data Driven and Business Judgement Led
- Keen eye for detail and high level of accuracy.
- Exercise good judgement in decision-making
Why join us
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.
- Superior medical care
- Discount on company products or services
- Retirement or life insurance contributions
- Contributions to travel costs
- Meal vouchers or meal contributions
- Extra holidays
- Courses and training
- Contributions to sport, culture or past time activities
- Company events and teambuilding
- Time dedicated to innovation
Interested? Please send your application today and CV by clicking on the "Postuler"-button below!