Fancy working for one of the top games publishers in the world? Are you a gamer with a passion for all things customer support? Do you speak fluent French? If so, we have the perfect role for you!
Job Spec:
We are always on the lookout for creative, entrepreneurial spirits who share our passion for what they do. If you are ready for a challenge, are fluent in written and spoken French alongside English, full of new ideas and ready to play a role in our ongoing success, then we want to hear from you!
As well as being great team players and living and breathing the Ubisoft brand you will also:
- Consistently provide solutions to our consumers and deliver an exceptional customer experience with every interaction.
- Support all consumer contacts in the specified native language; using webmail & phone primarily , and potentially forums and social media in coordination with Community Managers.
- Act with autonomy and creativity to delight and astound customers with knowledge and passion for our products.
- Look for opportunities to improve the customer experience by sharing consumer feedback and recommendations to internal Production & Business teams.
Your mission is to:
- Monitor allocated territory queues to ensure SLA’s are met.
- Proficient in troubleshooting technical issues.
- Develop a deep knowledge of Ubisoft products and process.
- Provide first contact resolution of customer issues
- Take personal ownership of customer requests & provide exceptional customer experience as measured through customer surveys and internal SLAs.
- Support community managers, new projects and the wider business as and when required.
- Show flexibility to work shifts as needed with an understanding for the demands of the business and our consumers.
Qualifications
You are a skilled professional and expert in the following:
- Strong technical ability– ability to troubleshoot effectively in a technical/PC/Gamer support environment
- Good understanding of social media activity, Facebook, Twitter, Your Tube
- Good spelling and grammar
- Quick thinker – work proactively
- Good communicator & team player
- Able to work on own initiative
- Experience of Customer Support ticketing tools, a knowledge of Salesforce is a plus
- Active gamer
- Native/mother tongue speaker in French and English
Additional information
The job will be located in Newcastle-upon-Tyne.
We offer a competitive salary with a relocation support plus access to the most innovative, cutting-edge and ground-breaking titles on the market.
Whats Next?
Send us a copy of your most up to date CV & a small note to our recruiters explaining why you are the ideal candidate for this role.
Once Ubisoft recruiters receive your profile, you will receive a link to a technical test within 48hrs.